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Global Accountability Project

Summary Advice: The Global Accountability Project (GAP) assesses the extent to which governance institutions around the world are accountable and transparent.

Main Points: The GAP at the One World Trust defines accountability as: the processes through which an organization makes a commitment to respond to and balance the needs of stakeholders in its decision-making processes and activities, and delivers against this commitment.

The Framework identifies four core accountability dimensions that are critical to managing accountability claims from both internal and external stakeholders:

·        Transparency is the provision of accessible and timely information to stakeholders and the opening up of organizational procedures, structures, and processes to their assessments. Doing so enables stakeholders to monitor an organization’s activities and hold it to account for its commitments, actions, and decisions.

·        Participation is the active engagement of both internal and external stakeholders in the decisions and activities that affect them. At a minimum, participation must include the ability to influence decision-making, not just seek approval or acceptance of a decision or activity.

·        Evaluation is the process through which an organization monitors and reviews its progress against goals and objectives, feeds learning from this into future planning, and reports on the results of the process. Evaluation ensures that an organization learns from and is accountable for its performance.

·        Complaint and response mechanisms are channels developed by organizations that enable stakeholders to file complaints on issues of non-compliance or against decisions and actions, and that ensure such complaints are properly reviewed and acted upon. Transparency, participation, and evaluation processes are used to minimize the need for complaint mechanisms. Complaint and response mechanisms are accountability processes of last resort.

In each of the four dimensions, indicators are grouped into two categories: policy and systems. Together, these two groups of indicators reflect an organisation’s capabilities to enable, support, and foster accountability practice.


It is considered that policies to be written documents/policies through which an organisation makes a commitment to the values and principles of transparency, participatory decision making, evaluation and learning, and complaints handling. The presence of organisational documents/policies on key areas of accountability fosters a consistent approach and enables stakeholders to hold organisations to account for stated commitments.


It is considered that systems to be the management strategies and resources through which an organisation encourages, enables, and supports the implementation of the commitments made in policy or supports the issue more broadly. Indicators in this category capture three cross cutting issues: leadership, training, and accessibility.

Access to database:

Source: Methodology for the 2007 Global Accountability Report, 4 December 2007

One World Trust Charity No. 210180

Page Created By:  Madina Junussova. The content presented on this page is drawn directly from the source(s) cited above, and consists of direct quotations or close paraphrases. This material does not necessarily reflect the official view of the publishing organization.

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