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Managing Conflict

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Managing Conflict

This topic deals with managing conflicts that arise in an organizational setting. It examines helpful and harmful types of conflict and how to manage each type. It explores conflicts that can arise from cultural, intellectual, and personality differences within diverse groups.

Topic Learning Outcome: Upon mastering this topic, students will be able to identify the most common sources of conflict in organizations and be capable of identifying and executing  suitable strategies for managing different types of conflict when they arrive.  

Core Concepts associated with this Topic: Favouritism; Inclusive Management; Management Improvement; Managerialism; Unity of Command.

Recommended Reading

Harvard MLD-101B Management, Leadership, and Decision Making 

Edmondson, A. C. (2012). Teamwork On the Fly. Harvard Business Review, 90(4), 72-80.

Bowles, H. R. (2005). What could a leader learn from a mediator? Dispute resolution strategies for organizational leadership. In M. Moffitt & R. Bordone (Eds.), Handbook of Dispute Resolution (pp. 409-424). San Francisco, CA: Jossey-Bass. 

de Wit, F. R. C., Greer, L. L., & Jehn, K. A. (2012). The Paradox of Intragroup Conflict: A Meta-Analysis. Journal of Applied Psychology, 97(2), 360-390.

Cramton, C. D., & Hinds, P. J. (2005). Subgroup dynamics in internationally distributed teams: Ethnocentrism or cross-national learning? Research in Organizational Behavior, 26, 231-263.

Sample Assessment Questions:

1.) Internal conflict is not always harmful for organizations. In one page, describe how certain types of conflict can be helpful for an organization in achieving its objectives with (real or hypothetical) examples.

2.) What is inclusive management? How can inclusive management techniques help in the management of conflicts arising from cultural, intellectual and personality differences within diverse groups?

Page created by Matthew Seddon; last updated by Sean Goertzen and Ben Eisen on 19 May, 2015.


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School of Public Policy and Governance