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Managing with Clients: Challenges of Managing Relations

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A Teaching Topic in Leadership

Managing with Clients: Challenges of Managing Relations

This topic teaches students how to assess the power and dependency relationships in an organization and their implications for management strategies.

Recommended Reading (Carleton University PADM 5472): 

Gabarro, J.J., and John P. Kotter, Managing Your Boss, in Harvard Business Review. May-June 1993. pp. 150-157.

J. Pfeffer, Power in Organizations, pp.97-135

Paton, R., Middle Managers: Upscale Supervisors or Emerging Executives, in Middle Managers: The Crucial Link. Ed. P. Aucoin. Offprint from Canadian Public Administration, 32:2 Summer 1989, pp. 244-260.

Source: PADM 5472 Syllabus, 2012

Page Created By: Matthew Seddon, 11 July 2013

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School of Public Policy and Governance