Skip to main content

Client Satisfaction

Go Search
Home
About
New Atlas
Atlas, A-Z
Atlas Maps
MPP/MPA Programs
Subjects
Core Topics
Illustrative Courses
Topic Encyclopedia
Concept Dictionary
Competencies
Career Tips
IGOs
Best Practices Project


 
PPGPortal > Home > Concept Dictionary > B, C > Client Satisfaction
 

Client Satisfaction 

The degree to which customers or clients of a service are happy with that service.

(Pal 2006, 230)

--------------------

According to Pal (2009), client satisfaction has come to be the most reliable indicator of improvement in service quality and service performance, and captures what quality and continuous improvement should now mean, and how they should be primarily measured.

References

Pal. Leslie. 2006. Beyond Policy Analysis: Public Issue Management in Turbulent Times, 3rd ed. Toronto: Nelson Education.

 

     

Important Notices
© University of Toronto 2008
School of Public Policy and Governance