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PPM-125HM: Information and Technology Management

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Normed Course Outlines

PPM-125HM: Information and Technology Management

Description: All sectors of the governance process (public, private, non-profit) are utilizing information technology in ways that it has never been used before. Without grounding in how information technology is and can be used, policy professionals will be unable to take advantage of the unprecedented size and number of data sources increasingly being made available by businesses, all levels governments and non-governmental entities. This course is intended to familiarize participants with the issues associated with the role of information and computer technology in modern organizations in general and government agencies in particular. Emphasis is placed on the practical application of computer and information technology to real-world problems and decision environments.

Learning Outcomes: On successful completion of this module, students will have the skills and knowledge to utilize the concepts enumerated below and be able to understand and describe

  • IT in the Public Sector: Costs and Challenges
  • Online Service Delivery
  • Open Government

Concepts to be learned: Context of Information Practices; E-Governance; E-Government; Knowledge Management; Context of Information Practices; Innovation Networks; Citizen-Centred Service Delivery; Quality Services Initiative; Service Delivery; Service to Citizens (towards a New Public Administration theory);Forward Mapping (in implementation analysis); ImplementationContext of Information Practices; E-Governance; E-Government; Knowledge Management; Framing of Information; Information Economy; Intellectual Property.

Normed Topics in this Normed Course Outline

  1. Open Government

Like other normed topics on the Atlas, each of these has a topic description, links to core concepts relevant to the topic, learning outcomes, a reading list drawn from available course syllabi, and a series of assessment questions.

Course Syllabi Sources for this Normed Course Outline: Rutgers (SPAA): 20:834:521; Carleton: PADM-5472B; USC (Price): PPD-654; Indiana (SPEA): V516;

Recommended Readings:

Week 1: IT in the Public Sector: Costs and Challenges

TEXTBOOK

Reddick, C. (2011). Public administration and information technology. Jones & Bartlett Publishers. Chapter 1 (Chapter 1: Public Administration and Information Technology)

Eggers, W. D. (2007). Government 2.0: Using technology to improve education, cut red tape, reduce gridlock, and enhance democracy. Rowman & Littlefield. Chapter 1 ("MyGov" : building a citizen-centered government) & Chapter 2 (Knocking down walls and building bridges)

 

RECOMMENDED READINGS

The Economist. 14 February 2008. “Government offline: Why business succeeds on the web and government mostly fails” The Economist. Available at http://www.economist.com/node/10689634

Carrera, Leandro, Patrick Dunleavy & Simon Bastow. 2009. “Understanding productivity trends in UK tax collection” LSE Public Policy Group Working Paper. Available at http://eprints.lse.ac.uk/25532/

Office of the Auditor General of Canada. 2010. “Chapter 1: Aging Information Technology Systems” Report of the Auditor General of Canada to the House of Commons. Ottawa: Government of Canada. Available at http://www.oag-bvg.gc.ca/internet/docs/parl_oag_201004_01_e.pdf

Reddick, Christopher G. & Michael Turner. 2011. “Channel choice and public service delivery in Canada: Comparing e-government to traditional service delivery.” Government Information Quarterly 29: 1-11.

Dunleavy, Patrick, Helen Margetts, Simon Bastow & Jane Tinkler. 2004. “Government IT Performance and the Power of the IT Industry: A Cross-National Analysis.” Annual Meeting of the American Political Science Association, Chicago, 1-5 September. Available at http://www.governmentontheweb.org/sites/governmentontheweb.org/files/Government-IT‐Performance.pdf

Scavo, C., & Shi, Y. (2000). Public administration: The role of information technology in the reinventing government paradigm-normative predicates and practical challenges. Social Science Computer Review, 18, 166-178.

McClure, C. R., & Bertot, J. C. (2000). The chief information officer (CIO): assessing its impact. Government Information Quarterly, 17(1), 7–12.

Week 2: Online Service Delivery

TEXTBOOK

Eggers, W. D. (2007). Government 2.0: Using technology to improve education, cut red tape, reduce gridlock, and enhance democracy. Rowman & Littlefield. Chapter 5 (G2B: the eGov invisible hand), Chapter 6 (The transparent state), Chapter 7 (The electronic advocate: citizenry online).

Reddick, C. (2011). Public administration and information technology. Jones & Bartlett Publishers. Chapter 4 (E-Governance), Chapter 5 (Leadership and Management) & Chapter 6 (E-Government and Organizational Change)

 

RECOMMENDED READINGS

Brown, David. 2007. “The Government of Canada: Government On-Line and Citizen-Centred Service” in Borins, Sanford et al. Digital State at the Leading Edge. Toronto: Toronto University Press. pp. 37-68.

Reddick, Christopher G. & Michael Turner. 2011. “Channel choice and public service delivery in Canada: Comparing e-government to traditional service delivery.” Government Information Quarterly 29: 1-11.

Karwan, K. R., & Markland, R. E. (2006). Integrating service design principles and information technology to improve delivery and productivity in public sector operations: The case of the South Carolina DMV. Journal of Operations Management, 24(4), 347–362.

Archmann, S., & Iglesias, J. C. (2010). eGovernment - a driving force for innovation and efficiency in Public Administration. Eipascope, (1), 29–36.

Welch, E. W., Hinnant, C. C., & Moon, M. J. (2005). Linking Citizen Satisfaction with E-Government and Trust in Government. Journal of Public Administration Research and Theory, 15(3), 371–391. doi:10.1093/jopart/mui021

Tolbert, C. J., & Mossberger, K. (2006). The Effects of E-Government on Trust and Confidence in Government. Public Administration Review, 66(3), 354–369.

Week 3: Open Government

TEXTBOOK

Eggers, W. D. (2007). Government 2.0: Using technology to improve education, cut red tape, reduce gridlock, and enhance democracy. Rowman & Littlefield. Chapter 9 (Solving privacy & security riddles), Chapter 10 (Cyber Defense) & Chapter 11 (Overcoming hidden hurdles)

Reddick, C. (2011). Public administration and information technology. Jones & Bartlett Publishers. Chapter 8 (E-Procurement, E-Commerce, and Online Financial Reporting), Chapter 9 (Human Resources Information Systems), Chapter 10 (Information Security and Privacy)

 

RECOMMENDED READINGS

Power of Information Taskforce. 2009. Power of Information Taskforce Report. pp. 21-35. Available at https://ntouk.files.wordpress.com/2015/06/poit-report-final-pdf.pdf

Noveck, Beth Simone. 2009. “Peer‐Patent: A Modest Proposal” and “The Single Point of Failure.” In Wiki Government: How technology can make government better, democracy stronger, and citizens more powerful. Washington, D.C.: Brookings Institution Press. Pp. 3-44.

Benkler, Yochai. 2006. “Peer production and sharing”. In The Wealth of Networks: How Social Production Transforms Markets and Freedom. New Haven: Yale University Press. Pp. 59‐90. Available athttp://www.benkler.org/Benkler_Wealth_Of_Networks.pdf

Davies, Tim. 2010. “4. Data” In Open data, democracy and public sector reform: A look at open government data use from data.gov.uk. Available at http://www.opendataimpacts.net/report/ Pp. 22‐35.

Poole, D. (2007). A study of beliefs and behaviors regarding digital technology. New Media & Society, 9(5), 771–793.

McLean, A. (2011). Ethical frontiers of ICT and older users: cultural, pragmatic and ethical issues. Ethics and Information Technology, 13(4), 313–326.

Holzer, M., Manoharan, A., & Van Ryzin, G. (2010). Global Cities on the Web: An Empirical Typology of Municipal Websites. International Public Management Review, 11(3), 104-121.

Jackson, L. A., Zhao, Y., Kolenic, A., Fitzgerald, H. E., Harold, R., & Von Eye, A. (2008). Race, Gender, and Information Technology Use: The New Digital Divide. CyberPsychology & Behavior, 11(4), 437–442.

Sample Assessment Questions:

1a) Explain, with examples, why many scholars and working professionals in the field of public management view successful integration of IT as a significant potential source of savings and efficiency gains? 1b) What are some possible sources of project failure that can interfere with efforts to successfully integrate new IT into government operations? Please use examples to illustrate your point.

2a) What are some of the potential benefits to governments and citizens associated with increased online service delivery of public services? Please discuss in a short (2-3 page) paper, with examples. 2b) What are some potential complications from attempts to expand online service delivery that can lead to undesirable unintended consequences?

3a) In advanced democracies, the ongoing trend is towards more “open government” with more information being made accessible to media and the citizenry. Under what circumstances is government justified in resisting this trend, and restricting the amount of information that it makes publicly available? 3b) What is crowd-sourcing? How can crowd-sourcing potentially improve government performance and decision making? 3c) What is crowd-sourcing? How can crowd-sourcing potentially improve government performance and decision making? 

Page Created by: James Ban on 30 July 2015


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School of Public Policy and Governance