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Acting Like a Professional

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Acting Like a Professional

This topic covers the skills and behaviours needed to be professional in the public sector. It examines how to work productively in teams, demonstrate composure, maintain effective working relationships, understand others’ priorities, needs, and concerns, and share information, expertise and resources. It looks at how professional public servants employ flexibility in adapting their behavior and work methods to differences in personality and other factors. This topic underscores the importance of being aware of one's own strengths and weaknesses. It explores what it means to be sensitive and responsive to diverse beliefs and behaviors connected to ethnicity, gender, religion, age, or other traits (NASPAA Standards 2009).

Topic Learning Outcome: Students will be knowledgeable about the different dimensions of professional conduct, and will be conscious of the extent to which they are meeting the appropriate professional standards for public sector leaders at all times.

Core Concepts associated with this Topic: Non-Partisanship

Recommended Readings

Treasury Board of Canada Secretariat, 2011, "Values and Ethics Code for the Public Sector,"

Public Service Commission of Canada, "2006-2007 Annual Report, Chapter 2 – Non-partisanship, Public Service Commission of Canada,"

Sample Assessment Questions:

1.) What are some of the most important dimensions of professionalism in public sector employees? Identify three qualities that you believe are essential components of professionalism and explain why they are important in one paragraph each.

Page created by Sean Goertzen and Ben Eisen on 21 May 2015.


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© University of Toronto 2008
School of Public Policy and Governance