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Service Commitments

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PPGPortal > Home > Concept Dictionary > S > Service Commitments
 
Service Commitments

Service commitments generally set performance objectives for the delivery of government products or services to the public, specifying the quality or level of service to which a department or agency commits, or can be expected to deliver to clients.

(Treasury Board of Canada Secretariat "Evaluation Guidebook for Small Agencies")

     
Service Commitments

Service commitments generally set performance objectives for the delivery of government products or services to the public, specifying the quality or level of service to which a department or agency commits, or can be expected to deliver to clients.

(Treasury Board of Canada Secretariat "Evaluation Guidebook for Small Agencies")


Approved for glossaryposting by Ben Eisen on December 6, 2010


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