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Performance Measurement

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PPGPortal > Home > Concept Dictionary > P, Q > Performance Measurement
 

Performance Measurement 

The process of selection, development and on-going use of performance measures to guide decision-making.

(Treasury Board of Canada Secretariat. "Results Based Management Lexicon." http://www.tbs-sct.gc.ca/rma)

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Performance measurement is extensively and increasingly used to measure the performance of government programs (Mayne and Zapico-Goni 1997). In comparison with evaluation, which usually undertakes special one-time measures and extensive analysis of the data gathered, performance measurement is characterized by regular and often more straightforward measurement of aspects of a program’s performance. Performance indicators are used to track performance and feedback information to managers and staff. They can form the basis for reports on what has been achieved by the program.

     

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