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PPGPortal > Home > Concept Dictionary > K, L, M > Knowledge Management

Knowledge Management 

The process of bringing together explicit and tacit knowledge, and then displaying and manifesting it.

(Agranoff, Robert. 2006. "Inside Collaborative Networks: Ten Lessons for Public Managers." Public Administration Review. 12 (s1): 56-65, p. 60.)


Knowledge management has two dimensions: explicit knowledge, which can be codified and communicated easily in words, numbers, charts, or drawings, and tacit knowledge, which is embedded in the senses, individual perceptions, physical experiences, intuition, and rules of thumb. Knowledge management is the process of bringing together explicit and tacit knowledge and displaying and manifesting it, “as it involves skilled performance, i.e. KM [knowledge management] praxis is ‘punctuated through social interaction’”.


Hubert Saint-Onge, Charles Armstrong. 2004. The Conductive Organization: Building Beyond Sustainability. Burlington, MA: Elsevier Butterworth-Heinemann.


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