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E-Governance

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E-Governance 

E-Governance is the public sector's use of information and communication technologies, aimed at improving information and service delivery, encouraging citizen participation and making government more accountable, transparent and effective.

United Nations Education, Science and Culture Organisation (UNESCO) . As quoted in Palvia and Sharma, "E-Government and E-Governance: Definitions/Domain Frameworks and Status Around the World" p. 3.
 

 

E-Governance is the public sector's use of information and communication technologies with the aim of improving information and service delivery, encouraging citizen participation in the decision-making process and making government more accountable, transparent and effective. E-governance involves new styles of leadership, new ways of debating and deciding policy and investment, new ways of accessing education, new ways of listening to citizens and new ways of organizing and delivering information and services. E-governance is generally considered as a wider concept that e-government, since it can bring about a change in the way citizens relate to governments and to each other. E-governance can bring forth new concepts of citizenship, both in terms of citizen needs and responsibilities. Its objective is to engage, enable and empower the citizen.


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© University of Toronto 2008
School of Public Policy and Governance